At Isadora Clips, customer satisfaction is important to us. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

You may request a return if:

  • The product you received is damaged, defective, or incorrect.

  • The request is made within 3 days of receiving the item.

  • The product is unused, in its original condition, and returned with all original packaging.

Returns that do not meet these criteria will not be accepted.

2. How to Request a Return

To initiate a return, please contact us through our official communication channels with:

  • Your order details

  • A description of the issue

  • Photographic evidence, if applicable

Our team will review your request and provide instructions for the return process.

3. Refunds

If your return is approved:

  • A full or partial refund will be issued in cash at the time of product pickup or replacement.

  • Refunds will not be issued for products that have been used, damaged after delivery, or returned without original packaging.

Please note: We do not offer digital or advance payment refunds, as we only accept cash on delivery.

4. Non-Returnable Items

Certain items may be marked as non-returnable due to hygiene, use, or other reasons. These will be clearly indicated at the time of purchase.

5. Exchange Policy

Where possible, we may offer a replacement for eligible returns. If a replacement is unavailable, a refund will be provided instead.

If you have any questions or need further assistance, please reach out to our customer service team at [email protected].