At Isadora Clips, customer satisfaction is important to us. Please read our Return and Refund Policy carefully to understand your rights and our procedures.
1. Eligibility for Returns
You may request a return if:
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The product you received is damaged, defective, or incorrect.
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The request is made within 3 days of receiving the item.
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The product is unused, in its original condition, and returned with all original packaging.
Returns that do not meet these criteria will not be accepted.
2. How to Request a Return
To initiate a return, please contact us through our official communication channels with:
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Your order details
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A description of the issue
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Photographic evidence, if applicable
Our team will review your request and provide instructions for the return process.
3. Refunds
If your return is approved:
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A full or partial refund will be issued in cash at the time of product pickup or replacement.
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Refunds will not be issued for products that have been used, damaged after delivery, or returned without original packaging.
Please note: We do not offer digital or advance payment refunds, as we only accept cash on delivery.
4. Non-Returnable Items
Certain items may be marked as non-returnable due to hygiene, use, or other reasons. These will be clearly indicated at the time of purchase.
5. Exchange Policy
Where possible, we may offer a replacement for eligible returns. If a replacement is unavailable, a refund will be provided instead.
If you have any questions or need further assistance, please reach out to our customer service team at [email protected].